CLARITY PHYSICIAN PARTNERS
Dr. Jacquelyn English
Privacy Policy
Effective Date: March 25, 2026
Clarity Physician Partners (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
• Visit our website (clarityphysicianpartners.com)
• Submit information through our online forms
• Opt in to receive SMS or email communications
• Interact with our social media pages or advertisements
• Engage with our telehealth services as a patient
Please read this policy carefully. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
Scope and Geographic Applicability
Our services are intended for residents of the United States. This Privacy Policy is designed to comply with applicable U.S. federal and state privacy laws. We do not knowingly collect information from individuals outside the United States and do not direct our website or services to individuals in other countries. If you are located outside the United States, please be aware that any information you provide to us may be transferred to and processed in the United States.
1. Information We Collect
We may collect the following categories of information depending on how you interact with us:
A. Information You Provide Directly
• Contact information: name, email address, phone number, mailing address
• Intake and scheduling information: date of birth, reason for visit, symptom descriptions, health history, and goals submitted through intake forms
• Payment information: credit or debit card details processed through our payment platform (see Section 4 for details)
• Communication preferences: consent to receive SMS, email, or other communications
• Correspondence: messages you send us through our website, email, SMS, or social media
B. Information Collected Automatically
When you visit our website, we may automatically collect:
• Device and browser information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent on pages, referring URL, click behavior
• Cookies and tracking technologies: we use cookies, pixel tags, and similar technologies to improve your experience, analyze website traffic, and measure the effectiveness of our advertising (see Section 6 for details)
• Location data: general geographic location inferred from your IP address (we do not collect precise GPS location)
C. Information from Third-Party Sources
We may receive limited information from third-party platforms, including:
• Advertising platforms: Meta (Facebook/Instagram) and Google may provide aggregated or pseudonymized engagement data related to our advertising campaigns, such as ad impressions, clicks, and conversion events.
• Referral sources: if another provider, patient, or individual refers you to our practice, we may receive your name and contact information from that referring party.
• Marketing and CRM platforms: GoHighLevel and similar platforms may associate your interactions across our landing pages, forms, and communications to build a contact record used for delivering services and communications you have consented to receive.
2. How We Use Your Information
We use the information we collect for the following purposes:
A. To Provide and Manage Your Care
• Schedule and confirm appointments
• Conduct telehealth consultations
• Communicate with you about your care, including appointment reminders and follow-up messages
• Process payments for services rendered
• Respond to your questions and requests
B. To Communicate With You
• Send transactional SMS and email messages (appointment reminders, care updates, scheduling confirmations)
• Send promotional SMS and email messages, if you have opted in to receive them
• Respond to inquiries submitted through our website, social media, or other channels
C. To Improve Our Services and Operations
• Analyze website usage to improve user experience and content
• Measure the effectiveness of our marketing campaigns and advertising
• Identify and resolve technical issues
• Maintain and improve the security and functionality of our website and systems
D. To Comply With Legal Obligations
• Meet regulatory and legal requirements applicable to our medical practice
• Respond to lawful requests from government authorities
• Enforce our Terms and Conditions and protect our legal rights
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients, solely to operate our practice and deliver our services:
A. Service Providers
We work with trusted third-party service providers who assist us in operating our practice. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security safeguards. Our current service providers include:
• Weave (getweave.com): Practice management, patient communications, and payment processing. Weave processes payments through Stripe Connect.
• Stripe: Payment processing infrastructure (operating as a sub-processor under Weave). Stripe is PCI DSS Level 1 certified.
• GoHighLevel: Marketing platform used for landing pages, lead capture forms, and SMS/email delivery.
• Meta (Facebook/Instagram): Advertising and conversion tracking via Meta Pixel and Conversions API (see Section 6).
• Google: Website analytics (Google Analytics) and advertising services.
• Telehealth video platform: Zoom — used to host telehealth video consultations. Connection data and session metadata may be collected by this platform.
B. Legal and Regulatory Disclosures
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:
• Comply with a legal obligation, subpoena, or court order
• Protect the rights, property, or safety of Clarity Physician Partners, our patients, or others
• Prevent fraud or address security concerns
• Respond to a government or regulatory inquiry
C. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will make reasonable efforts to notify you of any such change in ownership or use of your personal information and to ensure the receiving party honors commitments made in this Privacy Policy.
4. Payment Information
When you pay for services, your payment is processed through Weave, which uses Stripe Connect as its underlying payment infrastructure. Your credit or debit card information is transmitted directly to Stripe’s secure servers and is not stored on our own servers, within our marketing platforms, or in any system directly accessible to Clarity Physician Partners staff.
Stripe is certified to PCI DSS Level 1, the most stringent level of certification in the payments industry.
Stripe’s privacy policy: https://stripe.com/privacy
Weave’s privacy policy: https://www.getweave.com/legal/privacy-policy/
5. SMS and Email Communications
If you opt in to receive SMS or email communications, your phone number and/or email address will be used to send you messages as described in our Terms and Conditions — SMS Messaging Service.
Key points:
• We do not share your phone number or email address with third parties for their marketing purposes.
• Your phone number and email may be stored within our marketing and practice management platforms (GoHighLevel and Weave) for the sole purpose of delivering communications you have consented to receive.
• You may opt out at any time by replying STOP to any SMS message, clicking “unsubscribe” in any marketing email, or contacting us directly.
• Opting out of marketing communications does not affect transactional messages related to your care (e.g., appointment reminders), which may continue until you notify us that you wish to stop all communications.
For full details on SMS messaging, including message frequency, data rates, transactional vs. promotional message categories, and consent requirements, please refer to our Terms and Conditions.
6. Cookies, Tracking Technologies, and Online Advertising
A. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze how our website is used. We may use the following types of cookies:
• Essential cookies: Required for basic website functionality (e.g., form submissions, navigation).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising cookies: Used to measure the effectiveness of our advertising and deliver relevant content (e.g., Meta Pixel).
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Disabling cookies may limit certain functionality of our website, such as form submissions or personalized content.
B. Meta Pixel and Conversions API
We use the Meta (Facebook) Pixel and Meta Conversions API to measure the effectiveness of our advertising on Facebook and Instagram. These tools may collect:
• Pages you visit on our website
• Actions you take (e.g., submitting a form, clicking a button, visiting a specific page)
• Device and browser information
• IP address (transmitted in hashed form to Meta)
This data is used by Meta to measure ad performance, build advertising audiences, optimize ad delivery, and provide aggregated reporting. Meta processes this data according to its own data policy.
You can manage your Meta advertising preferences at https://www.facebook.com/adpreferences. You may also opt out of interest-based advertising through the Digital Advertising Alliance at https://optout.aboutads.info or the Network Advertising Initiative at https://optout.networkadvertising.org.
C. Google Analytics
We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymized data about how visitors interact with our website, including pages visited, session duration, and traffic sources. Google may also use this data in accordance with its own privacy policy.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
D. Do Not Track and Global Privacy Control Signals
Some web browsers transmit “Do Not Track” (DNT) or Global Privacy Control (GPC) signals to websites. There is currently no uniform standard for how websites should respond to DNT signals. However, where required by applicable state law (including California, Colorado, and Connecticut), we will treat GPC signals as valid opt-out requests for the sale or sharing of personal information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
• Patient records and health information: Retained in accordance with applicable state medical record retention laws and HIPAA requirements.
• Marketing and communication data: Retained for as long as you remain opted in to receive communications, plus a reasonable period afterward for compliance and record-keeping purposes.
• Payment records: Retained as required by applicable tax and financial record-keeping laws.
• Website analytics data: Retained in aggregated or anonymized form as configured within our analytics platforms.
• Correspondence and inquiries: Retained for a reasonable period to ensure continuity of communication and to address any follow-up needs.
When your information is no longer needed for the purposes described above and no legal retention requirement applies, we will securely delete or anonymize it.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
• Encrypted data transmission (SSL/TLS) on our website and all data collection forms
• Secure, HIPAA-compliant platforms for clinical communications and telehealth consultations
• Access controls limiting who within our practice can view personal information
• Secure payment processing through PCI DSS Level 1 certified providers (Stripe)
• Regular review of our data handling practices and service provider security standards
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information in Section 14.
9. Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected individuals as required by applicable law. For New York residents, this includes compliance with the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act), which requires notification to affected individuals, the New York Attorney General, the Department of State, and the Division of State Police in the event of a qualifying breach.
If a breach involves Protected Health Information (PHI), we will also comply with HIPAA breach notification requirements, including notification to affected individuals, the U.S. Department of Health and Human Services, and, where applicable, prominent media outlets.
We will provide breach notifications in the timeframe and manner required by applicable law and will include information about the nature of the breach, the types of information affected, and steps you can take to protect yourself.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
• Opt out of SMS messages: Reply STOP to any SMS message at any time.
• Opt out of email marketing: Click “unsubscribe” in any marketing email.
• Manage cookies and tracking: Adjust your browser settings to block or delete cookies. Use the opt-out links provided in Section 6 for Meta and Google.
• Access your information: Request a copy of the personal information we hold about you.
• Correct your information: Request that we update or correct inaccurate or incomplete personal information.
• Delete your information: Request that we delete your personal information, subject to legal retention requirements.
• Data portability: Where required by applicable law, request a copy of your personal information in a structured, commonly used, machine-readable format.
• Restrict processing: Request that we limit how we use your information in certain circumstances.
• Opt out of sale or sharing: We do not sell your personal information. If this practice changes, we will provide a mechanism to opt out.
How to Exercise Your Rights
To submit a request, contact us at [email protected]
Identity verification: To protect your privacy, we may need to verify your identity before processing your request. Verification may include confirming your name, email address, phone number, or other identifying details associated with your account. We will not fulfill a request if we cannot reasonably verify that the person making the request is the person (or authorized agent of the person) to whom the information pertains.
Response timeline: We will acknowledge your request within 10 business days and will respond substantively within the timeframe required by applicable law (generally 45 days, with extensions available if necessary).
Non-discrimination: We will not discriminate against you for exercising your privacy rights. Exercising these rights will not affect the quality or pricing of our services.
Note: Requests to access, correct, or delete information may not apply to medical records or other data we are legally required to retain. For requests related to your Protected Health Information (PHI), please refer to our HIPAA Notice of Privacy Practices.
11. Children’s Privacy
Our services are designed for adults aged 18 and older and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
If you believe a child has provided us with personal information, please contact us immediately using the information in Section 14.
12. State-Specific Privacy Rights
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your rights
We do not sell your personal information as defined under the CCPA/CPRA. To submit a request under California law, contact us using the information in Section 14. You may also designate an authorized agent to submit a request on your behalf.
New York Residents
New York residents are protected under state privacy and consumer protection laws, including the New York SHIELD Act, which establishes data security requirements and breach notification obligations. We comply with all applicable New York privacy and data security requirements.
Other State Residents
Residents of states with comprehensive privacy laws — including but not limited to Connecticut, Colorado, Virginia, and Texas — may have additional rights under those laws, such as rights to access, delete, correct, and port their personal information, as well as the right to opt out of targeted advertising, profiling, and the sale of personal information.
If you believe you have rights under your state’s privacy law, please contact us using the information in Section 14. We will evaluate your request in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
• Update the “Effective Date” at the top of this policy
• Post the revised version on our website
• For material changes, make reasonable efforts to notify you in advance (e.g., via email, SMS, or a prominent notice on our website)
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Clarity Physician Partners
Dr. Jacquelyn English, DO, MPH
Email: [email protected]
Phone: 516-206-4719
Website: clarityphysicianpartners.com
For questions specifically about your health information or HIPAA rights, please refer to our Notice of Privacy Practices, which is provided to patients during onboarding and is available upon request.